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Loyalty basics

A loyalty setup is used to give a customer the opportunity to accrue points when they shop. These points can then be used by the retail outlet to reward loyal customers by allowing them to spend their points as monetary value.

Each loyalty card is attached to a loyalty scheme, which specifies its rules. Each loyalty card is also identified by which way it can be used, accruing, spending, both or blocked.

Configuring Loyalty in LS One

For the loyalty functionality to work various settings must be set up in the Site Manager. This includes defining number sequences, creating loyalty cards (with or without customers) and creating loyalty schemes that must be attached to the loyalty card.

Loyalty Use

As a general rule, loyalty can be set up in this way:

Customer – Loyalty Card – Loyalty Scheme – Point Definition

Loyalty in LS One can be used in two ways:

Accruing points
- To accrue points, the loyalty card must be added to the POS transaction at any time before tender is used, using operation Loyalty Request or swiping a loyalty card.
Spending points
- To spend points or use as discount, the loyalty card can be used as tender at the end of a transaction, using operation Pay Loyalty on the POS.
- When points are being spent as discounts the discount amount is distributed on all the items and a discount line with information about the discount is displayed in the POS and printed on the receipt

Setup needed before using points:

To issue a card, it must first be created on the Site Manager. It is not valid/issued until a customer is added to it. This can be done on the Site Manager or using operation Issue Loyalty Card on the POS.
A customer can have one or more cards.
A loyalty scheme must be set up to create rules for the card.
The card type (how the loyalty card should be used) must be chosen when the card is created.

Loyalty Scheme

All loyalty cards must have a loyalty scheme. A scheme is set up in the Site Manager and is where you set up the rules for the scheme. Depending on the card type, the rules for the scheme can be set up so that one card can be used both for accruing and spending points.

Site Manager

To find the Loyalty plugin in the Site Manager, go to: Retail > Loyalty. For the loyalty functionality to work, various settings need to be set up in the LS One Site Manager.

Site Service

The loyalty card can be used with or without the Site Service, depending on your setup. If you have only one terminal , the Site Service is not necessary. This is set in Tools > Administration Options > Loyalty tab